Privacy Policy

WHO WE ARE

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Trimoves Relocations (the company, we, us, our) is a registered company in England and Wales under company number 13586034.

 

The company gathers and processes your personal information collected on our website and other online channels in accordance with this privacy notice and in compliance with the relevant data protection regulations and laws. This notice provides you with the necessary information regarding your rights and our obligations and explains how, why, and when we process your personal data.

 

We act as both the data controller and the data processor. Our Appointed Person for dealing with any data privacy issues can be reached at info@trimovesrelocations.com.

 

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INFORMATION THAT WE COLLECT

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Trimoves Relocations processes your personal information to meet our legal, statutory, and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you or process your information in any way other than as specified in this notice.

 

The personal data that we collect from you is:

• Name

• Email

• Telephone Number

• Addresses

 

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HOW WE COLLECT INFORMATION

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We collect information using:

• Online forms

• Over the phone

• Via email

 

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HOW WE USE YOUR INFORMATION (Legal Basis for Processing)

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Trimoves Relocations takes your privacy very seriously and will never disclose, share, or sell your data without your consent, unless required to do so by law. We only keep your information for as long as it is required for the purposes(s) specified in this notice. Where you have consented to our providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below: -

 

• Providing Core Business Services: We collect your personal data to provide the company’s core business services, namely:

  • ​Domestic Relocation

  • International Relocation

 

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YOUR RIGHTS

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You have the right to access any personal information that Trimoves Relocations processes about you and to request information about:

• What personal data we hold about you

• The purposes for the processing of your data

• The categories of personal data concerned

• The recipients to whom the personal data has been or will be disclosed

• How long we intend to store your personal data for

• If we did not collect the data directly from you, information about the source​

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If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information, and we will strive to correct it as quickly as possible, unless there is a valid reason for not doing so, at which point you will be notified.

 

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws, as well as to object to any direct marketing from us, to exercise your data portability rights, and to be informed about any automated decision-making we may use in the future.

 

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request. This is to ensure that your data is protected and kept secure.

 

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SHARING/DISCLOSING YOUR PERSONAL INFORMATION

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We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Trimoves Relocations will only share your personal information with third parties who are contractually obligated to complete or provide a service to you.

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SAFEGUARDING MEASURES

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Trimoves Relocations takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to keep you and your information safe from unauthorised access, alteration, disclosure, or destruction, and we have several layers of security in place, such as IT authentication and passwords, firewalls, and anti-virus and anti-malware software.

 

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TRANSFERS OUTSIDE THE EU 

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Personal data in the European Union is protected by the General Data Protection Regulation (GDPR), but some other countries may not necessarily have the same high standard of protection for your personal data. We do not knowingly transfer or store any personal data outside the EU. However, we may utilise some products or services (or parts of them) that may be Cloud hosted and/or 3rd party services in your destination country. This means that we may transfer any information that is submitted by you through the website or email outside the European Economic Area ("EEA") for services like website hosting, email servers, and 3rd party destination services.

 

Therefore, when you use our website or send us an email, the personal information you submit may be stored on servers that are hosted in a non-EU country. Where this is the case, we will take steps to ensure that those providers use the necessary level of protection for your information and abide by strict agreements and measures set out by the Information Commissioner’s Office to protect your data and comply with the relevant data protection laws.

 

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HOW LONG WE KEEP YOUR DATA

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Trimoves Relocations only ever retains personal information for as long as is necessary, and we have strict review and retention policies in place to meet these obligations. We are required by UK tax law to keep your basic personal data (name, address, and contact information) for a minimum of 6 years, after which it will be destroyed.

 

​IF YOU ARE DISSATISFIED

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Trimoves Relocations only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you are unhappy with how we have handled your data, then please contact us directly in the first instance:  info@trimovesrelocations.com 

 

We will do everything we can to resolve your concerns as quickly as possible. However, if you are still unsatisfied with how we have handled your information, you have the right to lodge a complaint with the Information Commissioner’s Office.